Question 1

DO YOU OFFER DISCOUNTS?

Accepted Answer

Low-income individuals may be eligible for our discounted equipment. If you qualify you also get discounted white glove services per treatment. Ask your representative how to qualify.

Question 2

﻿WHAT ARE THE PAYMENT OPTIONS?

Accepted Answer

Payments are made before the end of treatment days for the total cost of the service requested, any overtime fees, any travel fees, and the total cost of dry ice. Payments are accepted through our website, venmo, zelle, check, paypal, cash, or any major credit card.

Prepay on this website prior to the service by choosing your service, appointment date, start time, and any add-ons needed. If you do not prepay, you can pay on the day of services with any of the other payment options you already have on the site.

Question 3

﻿HOW MUCH HAIR DO YOU RETAIN?

Accepted Answer

The average cancer client is expected to lose 20-30% of their hair after round two (days 21-28 from the first round). Rounds three+ hair should minimally shed throughout the remaining treatments. Cold capping saves hair follicles which allows hair growth to continue through the entire treatment.

Question 4

﻿WHAT IS YOUR RETURN POLICY?

Accepted Answer

You can cancel your white glove service treatment for free up to 48 hours before your appointment. If you cancel with less than 48 hours before your appointment you will be subject to cancellation fees.

Penguin Cold Cap Services

(650) 465-7397

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